At Beaunetic, we stand behind the quality of our beauty products. While we do not offer monetary refunds, we are happy to replace items that meet our eligibility criteria.
1. 30-Day Exchange Window
You have 30 days from the date of delivery to request a replacement or exchange for an eligible item.
2. Eligibility for Replacement
To qualify for a replacement, your item must be:
- Unused, unopened, and in its original packaging with all hygienic seals intact.
- Accompanied by your order number or proof of purchase.
3. Damaged, Defective, or Incorrect Items
If your item arrived damaged during transit, is defective, or is the wrong product, we will replace it at no extra cost to you. Please contact us immediately at [support@beaunetic.com] with a photo of the issue so we can ship out your replacement right away.
4. How to Request a Replacement
- Email our support team at
[support@beaunetic.com]with your order number and the reason for the exchange. - Once approved, we will provide you with the return instructions.
- After we receive and inspect your item, we will process and ship your new replacement package.
Need help?
Contact us at info@beaunetic.com for questions related to refunds and returns.
